We're in the process of making a better City of Orlando website.
Answer a few short questions to help us make a City website that works for everyone!
(We've tested this survey, and it takes about 6-8 minutes to complete.)
Help Us Improve
 
Over the last 12 months, about how frequently did you visit the City of Orlando (www.cityoforlando.net) website?


 
What tasks do you recall trying to complete on the City Website? (please list as many as you can remember).

 
Please tell us whether or not you agree with the following statements:

 
"I quickly and easily find what I'm looking for when I visit the City's website."

 
"The content on City web pages is easy to understand and follow."

 
"The information on City web pages is accurate and up-to-date."

 
"I can accomplish things on the City's website instead of having to go in person."

 
"The current website tells me that customer service is a priority at the City of Orlando."

 
How do you feel the City's website could be more useful to you? (The more specific, the better!)

 
Over the last 12 months, about how frequently did you visit a City of Orlando government building in person to ask a question or get something done?


 
In an ideal world, would you generally prefer to conduct business with the City of Orlando online or in person?

 
Over the last 12 months, how frequently did you call the City of Orlando by phone to ask a question or get something done?


 
In an ideal world, would you generally prefer to conduct business with the City of Orlando online or on the phone?

Please choose a number on the scale to indicate your general preference.
 
How would you grade customer service at the City of Orlando?


 
Why do you feel the City deserves that grade?

 
We want to make sure the website's design reflects the spirit of the City. What words would you use to describe Orlando to someone who has never been to Central Florida?

 
Is there anything else you would like to share as we get ready to make improvements on the website?

 
We want to make sure we are serving all our residents, so we have a few questions about you...

What neighborhood do you live in?

 
What zip code do you live in?

 
What is your age?


 
What language do you speak most often at home?


 
What best describes you? Choose as many as apply to you. 


 
Are you a City of Orlando resident?


 
Are you a City of Orlando employee?

     
 
User feedback is essential for our improvement. Thank you for taking a few minutes to help us out. May we contact you in the future for additional research?

     
 
Please share your phone number or email, whichever you'd like us to use to contact you later.

No one will see this except our research team.
Thank you for your feedback. Your City appreciates you! :)

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